Our work

Strategy that shows up in the real world.

Every engagement is different. What stays constant is the outcome: a practice that knows who it is, who it serves, and how to reach them.

The case studies below represent a range of clients — from solo clinicians building a practice from scratch to multi-site organizations navigating a rebrand. Details have been generalized to protect client confidentiality. Real results, real practices.

01Brand Identity & PositioningSolo LCSW, Private Practice · Pacific Northwest

From invisible to fully booked in six months.

The challenge

A licensed clinical social worker with eight years of experience had built a strong clinical reputation through word of mouth — but her online presence didn't reflect it. Her website was generic, her messaging was vague, and she was attracting clients who weren't a good fit for her specialty in trauma and EMDR.

Our approach

We started with a deep-dive discovery session to surface what made her practice genuinely different: her integration of somatic approaches with EMDR, her focus on first-responders and healthcare workers, and her warm but direct clinical style. From there, we built a full brand identity — positioning statement, visual identity, messaging framework, and a rewritten website.

"I finally have a brand that sounds like me — and attracts exactly the clients I want to work with."

Results

  • Fully booked caseload within six months of launch
  • Waitlist of 12 prospective clients within 90 days
  • Referral sources began describing her specialty accurately for the first time
  • Eliminated mismatched intake calls by 80%
Brand IdentityMessagingWebsite Strategy
02Marketing StrategyGroup Practice, 14 Clinicians · Mid-Atlantic

A 14-therapist practice with no marketing strategy. We built one.

The challenge

A well-established group practice had grown to 14 clinicians through referrals alone — but growth had plateaued. The practice owner knew they needed a marketing strategy but didn't know where to start, and previous attempts at social media and Google Ads had produced no measurable results.

Our approach

We conducted a full marketing audit, mapped their referral ecosystem, and identified three high-leverage channels they weren't using: psychiatrist referral relationships, EAP partnerships, and a content strategy targeting their primary specialty areas. We built a 12-month roadmap with clear ownership and KPIs for each channel.

"We finally have a plan we can actually execute — and it's working."

Results

  • 35% increase in new client inquiries within the first quarter
  • Two new EAP contracts signed within 60 days
  • Referral volume from psychiatrists doubled in six months
  • Practice owner reclaimed 5+ hours per week previously spent on ad-hoc marketing
Marketing StrategyReferral DevelopmentGrowth Planning
03Brand AlignmentBehavioral Health Organization, 3 Sites · Southeast

Three locations. Three different stories. One brand.

The challenge

A behavioral health organization had expanded from one to three locations over five years — but each site had developed its own identity, messaging, and culture. Staff described the organization differently depending on who you asked. Referral sources were confused about what the organization actually offered.

Our approach

We facilitated a brand alignment process across all three sites: leadership interviews, staff workshops, and a client experience audit. We identified the core brand truth that held across all three locations and built an internal brand guide and onboarding materials to ensure every team member could articulate it consistently.

"For the first time, our team tells the same story — and it's the right one."

Results

  • Unified brand narrative adopted across all three sites
  • Staff satisfaction scores related to organizational clarity improved by 28%
  • Referral source confusion dropped significantly — measured via quarterly referral surveys
  • New hire onboarding time reduced by two weeks
Brand AlignmentInternal BrandMulti-Site
04AI OptimizationSpecialty Group Practice · West Coast

When someone asks AI to find a trauma therapist, this practice comes up.

The challenge

A specialty trauma practice had strong SEO and a well-designed website — but when the practice owner tested what AI assistants like ChatGPT and Claude said when asked to recommend trauma therapists in their city, their practice wasn't mentioned. Competitors with weaker clinical reputations were showing up instead.

Our approach

We conducted a full AI visibility audit, identified the gaps in their structured data and online citations, and built a content strategy designed to create authoritative, AI-readable brand signals. We also cleaned up inconsistent directory listings that were confusing AI systems about the practice's location and specialties.

"We didn't even know this was a problem until we tested it. Now we're showing up where our future clients are actually looking."

Results

  • Practice now appears in AI-generated recommendations for trauma therapy in their market
  • Structured data and schema markup fully implemented across the website
  • Directory citations cleaned and consistent across 40+ platforms
  • Ongoing monitoring system in place for AI-generated mentions
AI OptimizationVisibilityStructured Data

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